Listen: Medical Bills Upended Her Life and Her Credit Score

This story is part of an ongoing investigation from KHN and NPR into medical debt.  

Penelope Wingard is tough. She has survived breast cancer, a brain aneurysm, and surgery on both eyes. But saving her life has come at a steep cost.

Wingard — who goes by “Penny” — is now free from cancer. But for the past eight years, she has been battling something that has felt just as tough as a chronic illness: medical debt. Symptoms include daily bills in the mail and harassing calls from collectors. And her credit score has taken a hit.

She has resigned herself to living with the ramifications of medical debt.

Those include being cut off from doctors until she pays down her debt, having to borrow money from family for medical emergencies, and being rejected from jobs when her low credit score shows up as a red flag on background checks.

“It’s like you’re being punished for being sick,” Wingard said.

This year, three national credit agencies announced new policies to prevent medical debt from harming people’s credit scores. Consumer advocates celebrated, thinking relief was finally on the way for millions of Americans struggling with medical bills.

It turns out the new policies won’t help Wingard.

A report from the Consumer Financial Protection Bureau found the policies won’t reach many of the people hit hardest by medical debt. Like Wingard, they tend to be Black Americans living in Southern states that have not expanded Medicaid.

This story was produced by KHN (Kaiser Health News), a national newsroom that produces in-depth journalism about health issues. Together with Policy Analysis and Polling, KHN is one of the three major operating programs at KFF (Kaiser Family Foundation). KFF is an endowed nonprofit organization providing information on health issues to the nation.

KFF Health News is a national newsroom that produces in-depth journalism about health issues and is one of the core operating programs at KFF—an independent source of health policy research, polling, and journalism. Learn more about KFF.