Making a Place for Small Businesses in Exchanges

Making a Place for Small Businesses in Exchanges

Health insurance exchanges for small businesses are set to go online in 2014, alongside state-based exchanges for the individual market. Recent research shows that the success of the so-called Small-Business Health Options Program will be based on whether it can offer more plan choices and contain costs.

Small businesses know the power of collectives.

From agricultural co-ops to trade associations, small businesses frequently pool their resources and increase their buying power, leveraging better deals for their members.

That’s the very idea behind the Small-Business Health Options Program.

State-based exchanges will go online in 2014, aiming to offer more affordable health insurance options in the individual market. At the same time, states will also create exchanges for small businesses. The Affordable Care Act leaves it up to states on whether these exchanges will be combined or run separately.

A series of articles last week in Health Affairs, supported by the Commonwealth Fund, lays out the benefits, pitfalls and possibilities of SHOP exchanges.

As Editor-in-Chief Susan Denzter noted, “These insurance stores for the small-group market … sound simple in concept, but as [the articles] make clear, they are anything but.”

Cost v. Choice

Jon Kingsdale, founding executive director of the Massachusetts Commonwealth Health Insurance Connector Authority, writes in his Health Affairs article that Congress’ intent in creating SHOP was to help small businesses offer more coverage choices to their workers.

In another Health Affairs article, Timothy Jost, a professor at Washington and Lee University School of Law, points out that while offering small business employees a choice of health coverage options is “attractive in theory,” it has “proved difficult for small employers to manage.” Further, “[p]rice continues to be the most important consideration for small businesses; choice is less important,” Jost posits.

Kingsdale echoes this theme, writing, “Both the buying preferences and the political agenda of small firms are remarkably clear: They want rate relief, as soon as possible.”

Taking the Pulse

The Small Business Majority has been working over the last year to evaluate the efficacy of SHOP. The group is now convinced that the program could be a huge boon to small businesses across America — if it is done properly.

A report the group released last week captures the concerns of exchange experts from across the country who gathered in Sacramento for three separate forums.

“We pulled together all of the ideas from the experts here in California and others outside of California,” Terry Gardiner, vice president of policy and strategy at SBM, told California Healthline. “What will be the design and features of the exchange? That’s what our forums were trying to address, so we brought in people familiar with exchanges, let them say what they went through, and the lessons they learned.”

In line with Jost’s and Kingsdale’s points about cost, the report advises California’s Health Benefit Exchange Board to “[r]emember small business owners’ No. 1 concern: Cost.”

Besides the three forums, SBM also conducted an eight-month-long road trip, hitting towns across California on a “listening tour” to gather reaction from small business owners to the ACA and SHOP.

Results of the tour published last year showed a high level of initial suspicion. However, once small business owners understood what SHOP had to offer there was support and a boatload of suggestions, Gardiner said.

“We heard from the actual grassroots business owners, a wide variety of business owners, and got tangible, real-life ideas about how to run an exchange,” Gardiner said. The initial reluctance to the idea, he said, clearly stemmed from the rancor over health reform at the national level. 

“On Main Street in America, many small business owners still don’t know that much about the SHOP exchange,” Gardiner said. “So we found, on a real-life level, based on what we hear across the country and not just in California, this kind of thing is what people feel needs to happen.”

Further Advice for Exchange Builders

Legislation in California requires the Health Benefit Exchange board to come up with a small-business exchange, separate from the individual-market exchange. The board released its own report last year on the viability of a small-business exchange. (The report was produced with the help of the California HealthCare Foundation, which publishes California Healthline.)

It concludes that “to succeed in reaching and retaining private employers, the Exchange will need to be viewed by employers as a trustworthy partner and to make employers’ role in providing coverage to workers as simple as possible. This in turn requires that the Exchange make it easy for employees to understand their choices and provide or arrange for worker-friendly services.”

That fits with the conclusions in the Health Affairs articles and from SBM’s research — that enrollment into a small-business exchange needs to be simple, coverage needs to be affordable and choice of plans is a plus, but not necessarily a reason by itself to participate.

A poll conducted last year in California by Pacific Community Ventures and SBM found that:

Gardiner added that it’s important to his members that a SHOP exchange include a network of brokers or agents, a point he also made in one of the Health Affairs articles.

Small business owners spend their time running their business, not studying the Affordable Care Act,” Gardiner said. “They like the idea of an independent body giving you reliable information. Right now, there is no reliable third party comparing these plans. I mean, there’s no Consumer Reports for health insurance plans.”

Here’s a look at what else is happening in health reform.

Rolling Out Reform

In the States

Challenges to Reform

Spotlight on ACOs

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