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Jeannine Cain started her career dealing with insurance companies for various medical offices. Later she worked for Blue Cross Blue Shield, and now she is a health care data consultant. She really knows how things operate behind the scenes.
When her son got a jumbo-size medical bill, she put her knowledge to work — and wrote an appeal letter. Now she’s sharing that knowledge — and the letter — with us.
“An Arm and a Leg” is a co-production of Kaiser Health News and Public Road Productions.
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This story was produced by KHN (Kaiser Health News), a national newsroom that produces in-depth journalism about health issues. Together with Policy Analysis and Polling, KHN is one of the three major operating programs at KFF (Kaiser Family Foundation). KFF is an endowed nonprofit organization providing information on health issues to the nation.