Latest News On Health IT

Latest California Healthline Stories

Social Security Praises Its New Chatbot. Ex-Officials Say It Was Tested but Shelved Under Biden.

Social Security, under the leadership of a tech enthusiast, rolled out an artificial intelligence-powered chatbot to answer calls. But as beneficiaries complain about glitches, lawmakers and former officials ask whether it’s a preview of a less human agency at which rushed-out AI takes the place of pushed-out government workers.

‘A Fear Pandemic’: Immigration Raids Are Pushing Patients Into Telehealth

With intensified immigration enforcement in California, community clinics serving Latino and immigrant populations say they’ve noticed an increase in appointment cancellations and telehealth usage. But, as the covid-19 pandemic showed, accessing the necessary technology can be a challenge and virtual appointments can take a person’s health care only so far.

Trump Team’s Reworking Delays Billions in Broadband Build-Out

A Trump administration reworking of a $42 billion broadband expansion program will trigger delays as millions of rural Americans wait for promised connections and the telehealth services they bring.

Call Centers Replaced Many Doctors’ Receptionists. Now, AI Is Coming for Call Centers.

Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate contact with the health system by speaking not with a human but with AI.

Flawed Federal Programs Maroon Rural Americans in Telehealth Blackouts

Taxpayers — through federal infrastructure programs — have paid billions of dollars to internet companies to hook up rural Americans. Some communities have nothing to show for it, leaving medically vulnerable rural patients disconnected and without access to telehealth.