CHICO: UnitedHealth Group Trains Call Center Employees
Only three months after UnitedHealth Group settled in Chico, the company has established a "major" service center in the area, drawing on trained residents to field nearly 12,000 calls per week. The service center is currently training 70 workers, and the company plans to train an additional 40 employees to handle "medical insurance related calls from customers, employers, physicians and hospitals, primarily from the Northwest and California." Although the South Chico office is expected to be completely operational by late fall 1999, some claims will be handled as early as March. A South Chico warehouse is serving as a temporary call center, but company spokesperson Jim Ventrilio said the company "plans to build a permanent facility in town" and hire more claims and customer service employees. Click here to read recent CHL coverage of a similar Kaiser call center in Vallejo.This is part of the California Healthline Daily Edition, a summary of health policy coverage from major news organizations. Sign up for an email subscription.