Consumer Complaints About California HMOs Up in 2009
Consumers filed 4,397 complaints against HMOs with the Department of Managed Health Care in 2009, up from 4,076 in 2008. The most complaints in 2009 were filed against Kaiser Foundation Health Plan, followed by Blue Shield of California. While complaints about claims and benefits rose only slightly in 2009, complaints about coordination of care increased by more than 22%.
- "HMO Complaints Up More Than 7%" (Payers & Providers, 6/10).