Contra Costa County Rejects State Contract for Call Center
On Tuesday, the Contra Costa County Board of Supervisors rejected a contract offer from the state to run a call center for the California Health Benefit Exchange, citing a dispute over wages with local unions. The state now is looking "aggressively" at other options, such as expanding its call centers in Rancho Cordova or Fresno or selecting another county to operate a call center, according to Covered California spokesperson Dana Howard.
- "Contra Costa County Loses State Call Center in Labor Dispute" (Vorderbrueggen, Contra Costa Times, 3/12).