Health Insurers Taking Steps To Improve Member Services
Many health insurance companies are working to improve customer service and launch new programs to make their offerings more attractive to the millions of U.S. residents who will be required to obtain health insurance coverage when provisions of the federal health reform law take effect in 2014. Some insurers are opening retail stores, while others are using online forums to solicit feedback from members.
- "Health Insurers Boost Customer Service as Era of Competition Approaches" (Gerencher, Los Angeles Times, 6/24).