Hospital EDs Increasingly Turning to Online Appointment Scheduling Services To Reduce Wait Times
A growing number of hospitals are allowing patients to schedule emergency department appointments online in an effort to reduce overcrowding at facilities with long wait times. While some observers say the technology could help boost patient satisfaction scores, others say online scheduling services for ED care are not cost-effective because they could encourage patients to seek care in expensive settings.
- "Emergency Room Online Appointments Ease Wait Times" (Gorman/Colliver, Kaiser Health News/San Francisco Chronicle, 7/2).