Hospitals Turn to Social Media To Gather Feedback From Patients, Families
More hospitals are using social media websites such as Twitter and Facebook to collect feedback from patients and families on issues such as health care improvements, new services and new facility names. The trend comes as Medicare begins basing certain payments on patient satisfaction.
- "More Hospitals Use Social Media To Gather Feedback From Patients' Families" (Landro, Wall Street Journal, 8/19).
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