Kaiser Nabs Top Spot Again in Insurer Satisfaction Study
For the sixth consecutive year, Kaiser Foundation Health Plan ranked highest in member satisfaction among California health plans, according to J.D. Power and Associates' 2013 Member Health Plan Study released Monday. Kaiser received a score of 760 out of 1,000 possible points, compared with the state average of 706. HealthNet received the lowest score, with 661 points.
- "Survey: Kaiser Tops in Customer Satisfaction for Health Insurance" (Terhune, "Money & Co.," Los Angeles Times, 3/11).
- "Kaiser Permanente Tops J.D. Power Rankings in California for Sixth Consecutive Year; Health Net Trails Pack" (Rauber, "Bay Area BizTalk," San Francisco Business Times, 3/11).