Kaiser Ranks Highest in California for Health Plan Satisfaction
For the seventh year in a row, Kaiser Permanente ranked highest in member satisfaction among California health plans, according to a J.D. Power and Associates' study released this week, the Los Angeles Times' "Money & Co." reports.
J.D. Power surveyed 34,000 customers of 136 unique health plans nationwide during December 2013 and January 2014.
The survey graded plans in six categories:
- Claims processing;
- Communication with members;
- Depth of provider networks;
- Overall consumer experience; and
- Overall coverage and benefits.
The survey found that California health plans had an average member satisfaction score of 680 out of 1,000 -- higher than the national average of 669, but down from the state's average score of 706 last year.
Kaiser Permanente received a score of 756, the top score among California health plans. It was the only California health plan to score above the state average.
Member satisfaction scores for other California health plans were:
- 674 for Cigna;
- 667 for UnitedHealthcare;
- 655 for Aetna;
- 653 for Health Net;
- 650 for Anthem Blue Cross; and
- 639 for Blue Shield of California (Terhune, "Money & Co.," Los Angeles Times, 3/10).