Nearly 15K Residents Must Resubmit Data to Covered Calif.
Nearly 15,000 California residents who partially completed or updated an application through Covered California will have to resubmit their information because of a software malfunction on the insurance exchange's website, the Los Angeles Times reports (Karlamangla, Los Angeles Times, 2/28).
In February, glitches in the enrollment software were found after the portal was taken offline for scheduled maintenance and upgrades. Specifically, the website was ending users' sessions in the middle of the application process.
On Feb. 20, state officials took down the enrollment function and posted a temporary message notifying consumers that it was offline. The glitches were fixed, and the enrollment function was re-launched on Feb. 24 (California Healthline, 2/24).
Details of Implications
Because of the glitch, Covered California officials said about 14,500 consumers who partially completed or updated their applications through the exchange between Feb. 17 and Feb. 19 will have to re-enter their information.
The exchange plans to notify affected individuals and ask them to submit their information by March 15 in order to be covered on April 1 (Los Angeles Times, 2/28).
In total, about 37,000 individuals were affected by the software problems (Cadelago, Sacramento Bee, 2/28).
However, officials said consumers who completed their applications or received confirmation of Medi-Cal eligibility during the timeframe do not need to take any action. Medi-Cal is California's Medicaid program (Ventura County Star, 3/1).This is part of the California Healthline Daily Edition, a summary of health policy coverage from major news organizations. Sign up for an email subscription.