Oakland-Based VA Benefit Office Lacks Permanent Director, Struggles To Process Backlog of 12K Claims
Scrutiny of an Oakland-based Department of Veterans Affairs regional benefit office has intensified as the center struggles to deal with a backlog of more than 12,000 claims that have been pending longer than 125 days. The center has been without a permanent executive director, which critics say has exacerbated the backlog.
- "Benefits Backlog for Veterans has Shrunk, but Critics Say VA Still Not Working Fast Enough" (Emmons, San Jose Mercury News, 3/28).