Plan To Post Patients’ Reviews Of Doctors Delayed Due To Privacy Concerns
UCSD San Diego Health was just about to go live with the initiative when officials realized the survey did not disclose to patients that it could be posted on their website.
Privacy Concerns Halt UCSD’s Posting Of Patients’ Physician Critiques
From airlines to restaurants today, it’s all about the customer experience. Were they treated respectfully and promptly, and did they get what they came for? That’s increasingly true for health care organizations, and UCSD San Diego Health is no different. The 500-physician hospital system is so set on improving its patients’ experience with their doctors that it was about to post on their physicians’ public profile pages critiques from patients about care they received — horrible to wonderful — along with star ratings indicating overall scores. (Clark, 6/10)
In other hospital news —
The Press Democrat:
Santa Rosa Memorial And Petaluma Valley Hospitals Avert Strike
Hundreds of medical workers at Santa Rosa Memorial Hospital and Petaluma Valley Hospital reached a tentative labor agreement with hospital administrators Wednesday evening, averting a one-day strike that had been planned for Thursday morning. Union bargaining committees at both hospitals, which are operated by St. Joseph Health, Sonoma County, unofficially agreed on a 3-year contract after meeting all day Wednesday, union officials said. The workers will meet in the next two weeks for a vote to ratify the contract. (Espinoza 6/9)