Sacramento Bee Looks at Problems With CalWIN System
The Sacramento Bee on Monday examined problems with the CalWORKS Information Network that have caused Medi-Cal beneficiaries and other welfare recipients to lose benefits.
CalWIN, developed by Electronic Data Systems, was implemented to comply with a 1995 law mandating automated welfare systems. However, social workers and their unions have complained that the system is flawed and not user-friendly, the Bee reports.
Last week, caseworkers and welfare attorneys said in testimony before the Sacramento Board of Supervisors that the system sends notices to welfare recipients in the wrong languages, denies benefits to those who should qualify and rejects information entered by workers.
Some Medi-Cal beneficiaries have said that they missed medical appointments or were unable to obtain necessary medications after the system changed their benefits.
CalWIN officials say they believe the system will lead to savings and be more efficient in the future. Meanwhile, welfare advocates have been urging the Department of Social Services to take a more active role in addressing problems with the system (Lin, Sacramento Bee, 12/19).