Study: Kaiser Ranked Best Calif. Health Plan for Member Satisfaction
For the eighth consecutive year, Kaiser Permanente has been ranked the best health plan in California for customer satisfaction, according to a recent study by J.D. Power and Associates, the Vallejo Times-Herald reports.
The 2015 U.S. Member Health Plan Study, which was conducted between November and December last year, included responses from more than 31,000 members of 134 health plans across the U.S.
Health plans were rated on a 1,000-point scale (Vallejo Times Herald, 3/12).
Details of Findings
Overall, the average rating among six California health plans was 695 out of 1,000 -- the highest average satisfaction rate among all states (J.D. Power study, 3/9).
Kaiser, which scored a 778, received the highest scores for member satisfaction among five categories:
- Coverage and benefits;
- Customer service;
- Information and communication; and
- Provider choice (North Bay Business Journal, 3/12).
The other California health plans in the study included:
- United Healthcare, which scored 681 out of 1,000 points;
- Aetna, which received 672 points;
- Blue Shield of California, which received 672 points;
- Cigna, which received 668 points;
- Health Net, which received 664 points; and
- Anthem Blue Cross of California, which received 655 points (J.D. Power study, 3/9).