System-Wide Failure Strikes Sutter Health, Disrupting Some Operations
The system failure starting Monday night caused problems with accessing patients' electronic health records, emails and phone usage, Sutter officials said.
Sacramento Bee:
System-Wide Failure Hits Sacramento Area Sutter Health Clinics Tuesday Morning
A system-wide failure is causing problems at Sutter Health locations, a spokesman for Sutter Health Valley Area said. Throughout the morning, employees have been unable to access patients’ electronic health records, emails and use the phones, Gary Zavoral confirmed. Some patients are being contacted to reschedule appointments. (Chavez, 5/15)
Modesto Bee:
Memorial, Sutter Gould Clinics Struck By System Failure. Some Patient Services Affected
In Stanislaus County, thousands of patients are unable to schedule appointments with their doctors at Sutter Gould Medical Foundation clinics due to the problem affecting numerous Sutter locations in Northern California. The system failure starting Monday night caused problems with accessing patients' electronic health records, emails and phone usage, Sutter spokespeople said. Patients calling Sutter Gould's appointment line Tuesday were told they could not schedule routine appointments. The outage also affected online appointment applications and some of the normal patient services at the 423-bed Memorial Medical Center in Modesto and the Sutter Gould urgent care clinic on Coffee Road. (Carlson, 5/15)
San Francisco Chronicle:
Sutter Health Cancels Surgeries At Alta Bates Amid Wider Outage
The problems began Monday night and continued Tuesday. Sutter’s website also briefly went down Tuesday. The outage is affecting all sites at Sutter, a major health system in the region, though different locations may be affected differently, according to the company. At Alta Bates Sutter Medical Center in Oakland, clinicians have been unable to log into the electronic health records system to access patient data, according to several employees. (Ho, 5/15)
Santa Rosa Press Democrat:
Sutter Health Experiencing Systemwide Communications Failure
Patient information at some facilities was being recorded using paper records, to be entered into the health care giant’s computer systems once the problems are resolved, said Fryer. “Everything that would be put into a computer is being put on paper and will be entered into computers later,” Fryer said. “We have procedures in place. … It’s all about patient safety.” (Espinoza, 5/15)
East Bay Times:
Sutter Health: Computer Outage Delays Care To Some Patients
Although the outage hit scheduling and internal communications systems, Fryer said staff were using regularly drilled “downtime procedures” to log care on paper for re-entry when the system fully returns. Fryer said sites such as the system’s Santa Rosa center saw relatively little disruption, but San Francisco’s California Medical Pacific Center was forced to delay some surgeries and Berkeley’s Alta Bates had to cancel some surgeries. (Kelly, 5/15)