VA Secretary Unveils New Reorganization Plan To Boost Veterans’ Access to Agency, Benefits
On Monday, Department of Veterans Affairs Secretary Robert McDonald announced a reorganization plan designed to help veterans gain easier access to the agency and its benefits. McDonald said the restructuring will be the largest in the department's history and primarily will focus on customer service.
- "VA Chief Vows Renewed Focus on Customer Service" (Daly, AP/Washington Times, 11/10).