Delays Reported in Process of Certifying Enrollment Counselors for Covered California

As of Dec. 7, Covered California only had certified 2,300 of the 5,000 enrollment counselors it seeks to approve for work by Dec. 31. Officials at several clinics and not-for-profit health care providers in the Los Angeles area reported having staff members who have completed all certification criteria but still are waiting on documentation. Such staffers can only tell patients seeking to buy health coverage to wait or refer them to organizations whose workers have been fully certified.

• "Delays Persist in Certifying Covered California Enrollment Counselors" (Florido, "KPCC News," KPCC, 12/16).